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Privacy Policy

Privacy Notice

True Results Limited are committed to respecting and safeguarding your personal information.

We do not knowingly collect any personally identifiable information from anyone under the age of 18 and conform to the Data Protection Act 1998 and its successor the EU General Data Protection Regulation (GDPR).

The data controller is Tim Downes, Managing Director of True Results Limited, at Sunrise House, 8 Mill Dam, Clifford, Wetherby, LS23 6EZ, United Kingdom.

Coaching clients are asked to provide personal and professional data, complete a Seven Questions for Clarity document and sign a Client Coaching Agreement Contract before their contract commences.

Consent to securely store and use this information is gained by signing an agreement form during the contracting phase.

The data collected is used solely in connection with the purposes of carrying out our obligations to you as a client during the contracted period and is not passed on to anyone outside of True Results Limited.

Session notes are kept for 12 months after full completion of the coaching/guidance contracted period, unless you request otherwise. After this period, hard copies are shredded and electronic copies deleted.

Depersonalised, basic information such as initials, number of sessions completed and programme duration are kept indefinitely for professional accreditation requirements.

If you have explicitly given us permission to keep your contact details beyond the coaching/guidance contracted period we will hold these securely in order to send you relevant information. We may also use it to request a reference/testimonial and referrals.

Website Visitors

Like most websites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, referring pages, date/time stamp and click stream data. We use this information, which does not identify individual users, to analyse trends, to administer the website, to track users' movements around the website and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.

We also may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage patterns
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches


Keeping records up to date

We will endeavour to keep your contact details correct and up to date. Please help us with this by reporting any changes to us at the email address shown below.

Opting out / changing your preferences

You may request that any personal data held by us is corrected or deleted and we will oblige in a timely fashion.

You can opt out of receiving our future newsletter/blog at any time by choosing ‘unsubscribe’ on any future newsletter/blog or by emailing us using the address below.

You can change your preferences for receiving communications from us at any time by emailing us using the address below.

Requesting records

You may request access to any data we hold on you and we will respond to and honour these requests as soon as possible.


We have appropriate procedures in place to detect, report and investigate a personal data breach. In the unlikely event of a serious data breach, we will notify you and the ICO (Information Commissioner’s Office) as soon as reasonably possible and within 72 hours of becoming us aware of it.


We welcome any questions, comments and requests regarding this privacy policy. Please contact us at .

Changes to this notice

Any changes we may make to this policy in future will be posted on our website at and, where appropriate, notified to you by e-mail.


May 2018